Service Standards. Clear Answers.
Reviews & FAQ

Confidence before you invite us into your space.

Learn how our service works, understand our satisfaction support, and find straightforward answers before requesting your quote.

Service Standards Membership Benefits Helpful Service Answers
Trusted CareProfessional service standards.
Clear CommunicationKnow what to expect.
Flexible SchedulingOptions for real life.
Member Protection12-Hour Clean Guarantee.
More Than Clean quality checklist in a clean kitchen
✓
24-Hour Satisfaction Support Support for every completed visit
Our Satisfaction Support

Tell us within 24 hours if something needs attention.

Clear communication is part of good service. Contact More Than Clean within 24 hours of the completed visit so we can review the concern. Depending on the agreed scope and circumstances, we may arrange a correction visit, service credit, discount, or another appropriate resolution.

  • Contact us within 24 hours
  • Explain the area of concern
  • Photos may be requested
  • Resolution is based on the agreed scope and circumstances
Frequently Asked Questions

Good to know before you book.

These answers explain our general process. Final details may vary depending on the selected service, property, and agreed cleaning scope.

Still have a question? Send your question with your property and service details. Contact More Than Clean →
Regular Cleaning focuses on routine upkeep for commonly used rooms and reachable surfaces. The exact checklist should match the scope shown on the Services page and confirmed before the appointment.
Deep Cleaning includes more detailed attention for buildup and areas that are not normally addressed during routine maintenance. The required time and price depend on the property’s size and current condition.
Not necessarily. Access instructions can be arranged before the visit. Clients should secure valuables, sensitive documents, medications, and restricted areas before the team arrives.
More Than Clean can bring standard supplies and equipment needed for the agreed service. Clients should disclose delicate materials, allergies, product restrictions, or surfaces requiring special care.
Yes. Add-ons should be requested before the appointment so availability, additional time, and pricing can be confirmed. Some services may require a separate appointment or custom quote.
The current membership is $150 per month and includes a monthly 90-minute home care visit, one Regular Cleaning, a free Deep Cleaning Upgrade every 4th visit, 10% off eligible add-on services, priority emergency and holiday scheduling, flexible rescheduling, the Vacation Cleaning Plan, and the 12-Hour Clean Guarantee. Review the Membership page for complete terms and service limitations.
Pricing can depend on square footage, bedrooms, bathrooms, property condition, service type, frequency, pets, access, location, and requested extras. An online estimate is preliminary until the details are reviewed.
Remove excessive clutter, secure valuables and pets, provide access instructions, and communicate priority areas or product restrictions. Additional time caused by heavy clutter may affect the completed scope.
Contact More Than Clean as early as possible. Availability and any rescheduling or cancellation terms depend on the booking agreement and the amount of notice provided.
All clients should report concerns within 24 hours of the completed service. We will review the concern against the agreed scope and may offer a correction visit, service credit, discount, or another appropriate resolution. Active Home Care Members receive the enhanced 12-Hour Clean Guarantee, which includes priority review and a return visit when an included item was missed and correction is applicable. Photos or access for a correction may be required.

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