Terms & Conditions

Acceptance and eligibility

You must be at least 18 years old and authorized to request service for the property. Submitting a website form is a request for review and does not by itself create a confirmed appointment or service contract.

Quotes, estimates, and service scope

Website calculator ranges are planning estimates only and are not binding quotes. Final pricing may change based on property size, condition, access, location, requested services, photos, walkthrough findings, and other information discovered before or during the visit.

• A service is confirmed only after More Than Clean reviews and accepts the request.
• The agreed cleaning scope determines which areas and tasks are included.
• Additional time, labor, or services require approval and may change the price.
• We may decline or modify a request that cannot be completed safely or reasonably.

Scheduling, arrival, and access

Appointment dates and arrival windows depend on route and team availability. Delays may occur because of traffic, weather, earlier appointments, emergencies, or circumstances outside our reasonable control. We will communicate material schedule changes when reasonably possible.

The client must provide safe, timely access to the property. If the team cannot enter or cannot safely begin work, the appointment may need to be rescheduled. Rescheduling or cancellation conditions will follow the booking confirmation or membership agreement applicable to that visit.

Client responsibilities

• Provide accurate information about the property, condition, and requested scope.
• Secure pets and inform us of access, safety, alarm, or parking instructions.
• Remove or identify fragile, valuable, sentimental, or irreplaceable items.
• Disclose delicate surfaces, damaged areas, hazardous materials, pests, mold, or biohazards.
• Maintain working water, electricity, ventilation, and a reasonably safe environment.
• Obtain any permission needed for us to enter and perform services at the property.

Payments and charges

Pricing, accepted payment methods, payment timing, deposits, and any applicable fees will be disclosed in the quote, booking confirmation, invoice, or membership agreement. Clients are responsible for authorized charges and applicable taxes. Past-due balances may affect future scheduling or membership access.

Promotions and discounts

Promotional offers are subject to their stated eligibility requirements, expiration dates, service-area availability, and exclusions. Unless expressly stated otherwise, promotions cannot be combined, transferred, exchanged for cash, or applied retroactively.

The WELCOME10 flyer promotion provides 10% off an eligible first booking when the request originates through the designated flyer QR link. Eligibility and the final discount are confirmed by More Than Clean before the service is booked.

Satisfaction support and service concerns

General satisfaction support

For a completed non-membership visit, contact More Than Clean within 24 hours if something needs attention. We will review the agreed scope and circumstances. Depending on the concern, an appropriate resolution may include a correction visit, service credit, discount, or another reasonable solution. Photos may be requested.

12-hour member Clean Guarantee

Active Home Care Members should contact us within 12 hours when something included in the agreed cleaning scope was missed. Members receive priority review, and a return visit may be arranged when the concern qualifies under the agreed scope.

These support options apply to concerns reported within the stated time and do not cover new messes, excluded tasks, pre-existing damage, or conditions outside the confirmed service scope.

Home Care Membership

Membership benefits, visit frequency, upgrade timing, discounts, scheduling priority, billing, and cancellation conditions are governed by the membership offer and agreement accepted by the client. Benefits depend on active, current membership status and route availability.

• Priority scheduling does not guarantee a specific date, time, or team.
• Flexible rescheduling remains subject to availability and reasonable notice.
• Add-on discounts apply only to eligible services.
• Deep Cleaning Upgrades apply according to the current membership visit schedule and confirmed scope.
• Vacation Cleaning Plan visits require advance coordination and availability.

Service limitations and property condition

Cleaning results depend on the age, condition, material, maintenance history, and accessibility of each surface. Some stains, buildup, discoloration, damage, odors, wear, or deterioration may not be fully removable through normal cleaning.

To the extent permitted by law, More Than Clean is not responsible for undisclosed pre-existing damage, normal wear, inherent defects, improperly installed items, unstable furnishings, or damage resulting from inaccurate instructions or unsafe conditions. Nothing in these terms excludes responsibility that cannot legally be limited.

Website, communications, and intellectual property

Website information is provided for general service planning and may be updated. You agree not to misuse the website, interfere with its operation, submit false requests, or use its content unlawfully. More Than Clean branding, original graphics, copy, and website materials may not be reproduced without permission.

By submitting a quote request, you authorize More Than Clean to contact you about that request using the contact method you provide. Service-related communications are separate from optional marketing communications.

Changes, severability, and governing law

We may update these terms as services, policies, or legal requirements change. The effective date at the top of this page identifies the current version. If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These terms are governed by the laws of the State of Arizona, without limiting any consumer rights that cannot legally be waived.

Contact More Than Clean

Questions about a quote, appointment, service concern, or these terms may be directed to:

• Service: service@morethanclean.co
• Administration: admin@morethanclean.co
• Phone: (480) 876-7821